Returns Policy
Returns
We offer a 30 day return policy that applies to any item that is damaged on arrival or has defects of any kind, we strive to deliver the product in perfect order and as such will happily exchange the item or refund the full payment price including postage.
If for any reason you are unhappy with the item you have purchased please contact us to resolve the problem.
Please choose your items wisely. ‘Change of mind’ returns will only be considered if the customer is happy to accept merchandise credit of the same value, less the cost to send the replacement item/items. The buyer will be responsible for the return cost of the original purchase and will be charged a 20% restocking fee. Any item being returned will need be received in a condition that is fit for re-sale as a new item, this includes all original packaging. Return requests of this nature will need to be received in writing or by phone within 7 days of the order being delivered.
Need a hand?
Have Questions?
If you have any questions about our Returns Policy, our Wangaratta team can help with clear, practical advice.